German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Spanish: ATENCIÓN: Si habla español, puede solicitar servicios gratuitos de asistencia lingüística. General, Including Enrollment and Address Changes:ĪTTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Quality Management Department: 517.364.8408 Pharmacy Department 517.364.8413 (hours of operation - 8:00 am to 5:00 pm) Medical Resource Management: 517.364.8409 (hours of operation - 8:00 am to 5:00 pm) (faxes are accepted during normal business hours only)Īppeals and Grievances 517.364.8517 (hours of operation - 8:00 am to 5:00 pm)Ĭustomer Service: 517.364.8411 (hours of operation - 8:00 am to 5:00 pm) To ask questions related to our Quality Programs, please call 517.364.8400. To verify drug coverage for PHP members, please call 800.832.9186. ![]() To answer Electronic Data Interchange (EDI) claims questions, please contact your Provider Relations Coordinator at 517.364.8312. To contact a Utilization Management Nurse for urgent and emergency calls after normal business hours, please call 517.364.8500 or toll free 800.832.9186. Telephone Numbers for Special Circumstances Staff is available to answer questions 8 a.m. *The Medical Resource Management Department provides information about authorization of care and the utilization management process. For PHP Medicare inquiries, please contact PHP Medicare Customer Service at 844.529.3757. ![]() ![]() The best days to call are Wednesday through Friday, if possible, due to lower call volume. PHP’s Customer Service is available 8:30 a.m. If you are a Medicare member, please call PHP Medicare Customer Service at 844.529.3757. Messages are monitored daily and typical response time is 48 hours. Fields marked with a red asterisk ( *) are required so that we may contact you if further information is needed or with a response. Send PHP Customer Service a secure message by clicking on the Contact Us button below. If you have a question about your healthcare coverage through Physicians Health Plan (PHP), a PHP Customer Service Specialist is available to assist you.
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